We offer three delivery options:

SpeedyDelivery, SaverDelivery and StandardDelivery, each have different delivery timeframes.

We are working towards making as many products available with FREE SpeedyDelivery, however if this is not available on a product you’re looking to purchase, we do still offer FREE delivery.

These are our typical deliveries timeframes, any offerings, deals or specially mentioned information about delivery in the checkout, or advertised as an announcements on the website will supersede and take precedent over this information.

FREE Delivery is available on all refurbished electronics sold at Maple

Yes, tracking will be provided.

All refurbished electronics are sent from Maple using a tracked delivery service. Tracking is normally provided 1-2 days before delivery. The order processing time is slightly longer on the SaverDelivery and PaidDelivery and therefore tracking is not provided straight away. 

Tracking is normally provided by the evening of the day you placed the order when using SpeedyDelivery, and is usually provided the day before delivery when placing the order with the SaverDelivery or PaidDelivery options.

We currently offer our services to the United Kingdom including Highlands and Islands

Delivery to the Highlands and Islands, as well as remote locations can take slightly longer.

We use a number of different couriers, however all refurbished electronics are sent either using Royal Mail, Parcelforce or DPD to ensure maximum reliability.

Accessories and lower value items may be sent by other third party couriers.

Yes, someone will need to be available at your property to accept the delivery.

Maple has a responsibility to deliver to the shipping address as specified in the checkout, rather than deliver to the specific customer who placed the order. We can not be responsible for who is available to sign for the parcel at this specified address.

Couriers often offer customers the option to set up mail forwarding at their address, or requested for the item to be delivered with a neighbour, or left in a safe place. This is the customer’s option and they are granting permission to the courier to leave the item somewhere, or with a third party. As we have no way to verify whether the safe place is safe, or who is signing for the item at an alternative address, we cannot accept responsibility for the loss of any items due to requesting these services with third party couriers. 

Couriers will reattempt delivery automatically, however you may have the option to arrange pickup from your couriers local depot, or rearrange delivery for an alternative date.

If couriers attempt delivery three times without a response, they will usually return the items to us. 

To keep our prices as low as possible, we operate as online only. We do not intend to offer a collection service or in person retail.

We have a responsibility to deliver to the address as specified in the checkout as your shipping address will be part of the security checking process performed when authorising the card payment.

If you have incorrectly entered your address, please contact us immediately, and we will try our best to stop the delivery. It is usually not possible to stop a delivery when a parcel is in the hands of the courier. 

It is the customer’s responsibility to enter the correct delivery address in the checkout when placing an order. Maple cannot be held responsible for any loss incurred as a result of the customer entering the incorrect address. 

Someone will need to be available to accept the delivery. 

Some couriers still require signatures, however many are moving over to photographing evidence of delivery which is regarded as acceptable proof of delivery for card processors. 

Maple has a responsibility to deliver to the shipping address as specified in the checkout, rather than deliver to the customer who places the order. We can not be responsible for who is available to sign for the parcel at this specified address, however it is our responsibility to deliver here.

Customers may have set up mail forwarding at this address with specific couriers, or requested for the item to be delivered with a neighbour, this is the customers option and they are granting permission to the courier to leave the item here. We cannot accept responsibility for the loss of any items due to requesting these services with third parties. 

Maple has a responsibility to deliver to the shipping address as specified in the checkout, rather than deliver to the specific customer who placed the order. We can not be responsible for who is available to sign for the parcel at this specified address.

Couriers often offer customers the option to set up mail forwarding at their address, or requested for the item to be delivered with a neighbour, or left in a safe place. This is the customer’s option and they are granting permission to the courier to leave the item somewhere, or with a third party. As we have no way to verify whether the safe place is safe, or who is signing for the item at an alternative address, we cannot accept responsibility for the loss of any items due to requesting these services with third party couriers. 

Most couriers give customers the option to arrange delivery to a neighbour. You can elect this option if you have agreed this with your neighbour.

The courier will then have the permission to deliver the item to your neighbour. We do not accept responsibility for the loss of items which are left with neighbours.

Maple has successfully shipped thousands of electronic items, and the vast majority of these orders are delivered within the timeframes as specified.

Unless otherwise agreed in advance, we do not typically operate any guaranteed delivery services. Couriers can occasionally become delayed. We cannot be held responsible for failed or late deliveries, and cannot be held responsible for any loss as a consequence of this.

Whilst we endeavour to always deliver within the time frame agreed. Maple cannot offer compensation will be given for late delivery, the delivery timeframes offered are not guaranteed.

In the unfortunate event that your parcel becomes lost in transit by the courier we will of course issue a replacement or a full refund.

Items are considered lost, rather than delayed, if they are in the couriers possession without any update after 14 Days.

If Maple issue’s a replacement or a refund for a lost item which is then later delivered, the original delivery which was considered lost would need to be returned to us.

We cannot cancel an order once the parcel is in the hands of the courier.  

If you have placed an order with Maple, and its beyond the specified delivery timeframe, please open a support ticket here.

Please remember that the SaverDelivery and PaidDelivery times frames are quoted in working days, which excludes weekends and bank holidays. 

If you placed your order using SpeedyDelivery, this should be delivered next day Mon-Sat, excluding Sunday. Please remember that the order cut off time is 2pm to qualify for the next day delivery. Order places after 2pm, can occasionally still be delivered next day, however they will likely be dispatched from our warehouse the day after placing the order on a next day service.

We typically package our items in strong die cut cardboard boxes, often with the Maple logo on the box. 

The item(s) being shipped will be secured with suitable protective packaging, which is normally an Everypak inflatable bubble wrap bag. 

We can not guarantee to include the original packaging that came with the item when supplied brand new.