Rating the physical condition of the items we sell.
The physical condition of the product you intend to purchase is a critical consideration, particularly for premium electronic devices like Macs. You can rest assured, as Maple specialises exclusively in the refurbishment and sale of top-quality items.
Maple is a specialist in supplying high quality refurbished electronics, mainly refurbished Macs. As a quality outlet, we hand select items which are in very good condition, therefore we do not operate a grading system like some other refurbished outlets.
We list our items on a generic basis, as we may have multiple items with the same specifications in stock. As a result, there may be slight variations in the condition of the items. We only acquire items to resell which are in visibly physically and aesthetically good condition.
What condition should I expect to receive my item in?
We understand that purchasing your next electronic device is an important decision, and we want this to be a happy and pleasurable one in all areas; a great price, and receiving a product that you’re delighted with, putting a smile on your face when it arrives.
Unless otherwise stated on the specific product’s page here’s what you should expect:
- Great Condition, with the possibility of the slightest usage marks
- Professionally Cleaned and Disinfected
- Sealed Product - MacBooks, iPads, Phones, and smaller items are sealed with the Maple seal of approval
- Chargers are cleaned and disinfected
- No missing or broken parts
- No significant dents
- No significant scratches
- Items are supplied in a Maple Box with neat and secure packaging.
Rating the physical condition of the items we sell is crucial, especially when it comes to Macs and high-quality electronic items in general. Rest assured that Maple is a refurbished outlet that specializes in offering only high-quality products.
We carefully select items that are in visibly good physical and aesthetic condition, and any lower quality items are passed on to other resellers. While we aim to provide a great buying experience, please note that items may have slight usage marks and we cannot guarantee the inclusion of original packaging.
A typical Maple delivery box containing a MacBook or laptop.
At Maple, we understand the importance of cleanliness and hygiene when it comes to electronic items. We have implemented a rigorous cleaning and disinfection process to ensure that our products meet the highest standards of cleanliness before they reach our customers.
To clean and disinfect electronic items, we follow industry best practices and use specialised cleaning agents and compressed air machinery. Our trained technicians meticulously clean each item, paying attention to every detail.
First, we carefully inspect the item to identify any visible dirt, dust, or smudges. We then use gentle cleaning solutions that are specifically formulated for electronic surfaces. These solutions effectively remove dirt and grime without causing any damage.
Our technicians use soft microfiber cloths and anti-static brushes to clean various parts of the item, including the screen, keyboard, ports, and casing. They ensure that all surfaces are thoroughly cleaned, leaving no residue behind.
After the cleaning process, we proceed with disinfection. We use disinfectant solutions recommended for electronic devices, which are effective in eliminating germs and bacteria. Our technicians apply the disinfectant solution evenly across the surfaces and allow it to dry properly.
Additionally, we take precautions to protect sensitive components from moisture during the cleaning and disinfection process. We use specialized techniques and tools to prevent any potential damage to the internal circuitry.
Once the cleaning and disinfection are complete, we carefully package the item to maintain its cleanliness during transit. We use suitable protective materials such as bubble wrap or foam to ensure the item remains secure and protected.
At Maple, we are committed to providing our customers with clean and hygienic electronic items. Our thorough cleaning and disinfection process, combined with our attention to detail, ensures that each product meets our high standards of cleanliness before it is delivered to you.
To guarantee utmost cleanliness and protect against dust accumulation, we take extra measures when packaging most of the smaller items available at Maple. Our meticulous approach includes supplying refurbished MacBooks, laptops, iPads, iPhones, and Apple watches in securely sealed cellophane bags. By employing this method, we ensure that these items reach you in pristine condition, free from any unwanted particles.
We guarantee to include the core item, ie the MacBook, or other device you are buying, as well as the charger, without any missing or broken parts. The item will be fully functional.
If any other accessories are included, these will be mentioned on the specific product page.
When we state that items will be in great condition visibly, we mean that they will be in excellent overall condition. Our goal is to source equipment that is in outstanding condition for our customers.
We kindly request your understanding that our items may have been previously used, often in a corporate or business environment, where they were typically protected by a case. While we make every effort to ensure there are no unsightly flaws such as significant dents or scratches, it is possible for them to have light signs of wear and tear from previous use.
Rest assured, we prioritise delivering items that meet our high standards of quality and appearance. If you have any specific concerns about the condition of an item, please don’t hesitate to reach out to our customer support team.
At Maple, we recognise the significance of first impressions. We understand that packaging plays a vital role in shaping the overall feel and presentation of a product.
While we cannot guarantee the inclusion of the item’s original retail packaging, we take great pride in our shipments. Each item is carefully packaged in specially made professional die-cut brown boxes, prominently featuring our logo. This ensures that your purchase arrives in a package that exudes professionalism and quality.
To provide maximum protection during transit, we utilize inflatable bubble wrap bags. These bags are strategically placed to safeguard your items, minimizing the risk of damage during delivery. Our priority is to ensure that your purchase arrives in pristine condition.
Not only does our packaging prioritize protection, but it also adds a touch of sophistication. The Maple packaging is designed to reflect our commitment to excellence, making it suitable for personal use or even as a gift. We believe that the package itself should enhance the overall experience of receiving your purchase.
Please note that our packaging practices are aimed at both protection and aesthetics. We strive to exceed your expectations by providing a package that not only safeguards your item but also contributes to a positive unboxing experience.
If you have any further inquiries or require assistance regarding our packaging procedures, please do not hesitate to reach out to our dedicated customer support team. We are here to ensure that your purchase is handled with care and that you are satisfied with every aspect of your Maple experience.
