Quality Assurance: Our Rigorous Testing and Refurbishment Process
The UK’s most thoroughly checked refurbished Apple tech
With nearly two decades of experience in refurbishing and testing tech, we are well position to offer you the best-in-class, meticulously restored and rigorously tested refurbished Apple devices, seamlessly blending reliability, performance and affordability.
We are committed to delivering reliability to our customers and have developed long established and comprehensive in house testing procedures, resulting in exceptional reliability for our customers.
We believe that delivering the highest quality begins with our rigorous industry leading checking process, ensuring that each refurbished device that leaves our hands is nothing short of exceptional.
100% Hygienic Guarantee
Top Tier Cleanliness and Hygiene Guaranteed
At Maple, our dedication to quality goes beyond mere functionality; we place great emphasis on impeccable hygiene compliance for our refurbished devices.
As an integral part of our refurbishment process, every device undergoes a rigorous disinfection procedure, all as part of our unwavering 100% Hygienic guarantee. In addition to full disinfectant and rigorous cleaning, we go the extra mile by employing specially crafted compressor attachments that meticulously target the inner components of your electronic devices. This thorough cleaning zeroes in on concealed dirt within all internals, fans, keyboards, ports, and those challenging-to-reach nooks and crannies.
These crucial measures are taken to safeguard the device you’re investing in for the future. With Maple, you not only receive a high-performing device but also one that surpasses the highest standards of cleanliness and reliability.
Our Comprehensive Testing Procedures
Once we have conducted the initial visual condition and alignment inspection, we utilise advanced diagnostic software as well as thorough manual testing to scrutinise each device with precision, uncovering hidden faults that might have otherwise remained unnoticed.
Detecting faults with software diagnostics is paramount to the refurbishment process, helping to reduce future warranty claims and in turn reduces hassle for our customers.
Our meticulous 360-degree visual inspection ensures that every aspect of your device’s cosmetic condition is thoroughly assessed. From the screen to the body, we scrutinise every inch to identify and address any imperfections. Our attention to detail guarantees that your refurbished device not only performs at its best but also looks the part, allowing you to enjoy a like-new experience with confidence.
At Maple, our commitment to quality extends beyond functionality; we prioritise full hygiene compliance when it comes to our refurbished devices.
As part of our refurbishment process, all devices undergo a thorough disinfection procedure as part of our 100% Hygienic guarantee. But we don’t stop there. We take an extra step by employing specially designed compressor attachments that delve deep into the inner workings of your electronic devices. This meticulous cleaning targets hidden traces of dirt within internals, fans, keyboards, ports, and those hard-to-reach crevices. Not only does this ensure a hygienic device, but it also enhances longevity by facilitating optimal air circulation for efficient heat dissipation.
Have you ever encountered issues with ports not functioning as they should? Often, this problem arises from a concealed build up of dirt. Rest assured, we utilise specially formulated electronic contact cleaner to eliminate any dirt from these ports, guaranteeing full and reliable functionality.
These critical steps are taken to future-proof the device you’re investing in. With Maple, you not only receive a high-performing device but also one that meets the highest standards of cleanliness and reliability.
The first step in our refurbishment process is to disassociate devices from iCloud and remove all passwords, ensuring that each device is ready for its new life once refurbished.
We use specialist diagnostic software to test the CPU (where applicable) for any errors or issues.
We use specialist diagnostic software to test the Graphics Processing Unit (where applicable) to ensure its functioning properly.
We use specialist diagnostic software to test the storage device (where applicable) for any bad sectors or hardware failures.
We utilise specialised diagnostic software to test the RAM for hardware failures, where applicable.
We conduct a meticulous visual inspection, employing White-RGB colours to identify any dead pixels.
Additionally, we scrutinize screens for scratches, cracks, and model-specific issues, including signs of delamination.
We conduct multi-point tests to verify that the touchscreen digitizer is functioning properly, with the correct sensitivity.
We utilise specialist diagnostic software and conduct manual tests to verify the proper functionality of ports, including USB and Thunderbolt ports. This meticulous approach is particularly crucial during the reinstallation process, as it helps us detect and address any potential port issues, ensuring a flawless device.
As part of our refurbishment process, we employ a combination of diagnostic software and manual inspections to assess the sound quality and functionality of speakers, microphones, and headphone jacks.
An integral aspect of our testing process involves diagnostic checks on sensors such as temperature and fans, using specialised software to ensure they operate within normal parameters. Issues with these sensors, while not always easily visible, can lead to significant damage if left unchecked. Our thorough software tests play a crucial role in identifying potential problems with these components, ensuring the device’s long-term performance and reliability.
The advanced diagnostic software in our arsenal is designed to comprehensively inspect the internal components of the logic board. This scrutinises the board for any signs of irregularities or potential issues that could affect the performance and reliability of the device. By conducting these thorough checks, we ensure that your refurbished device meets the highest standards of quality and functionality.
We use diagnostic software to verify the status of Wi-Fi and Bluetooth connections.
We employ specialised software diagnostic tests to assess the battery’s health and capacity, as well as to ensure that the Mac charges correctly when connected to a power source.
We utilise diagnostic software to assess the functionality of the keyboard and, where applicable, the mouse or trackpad.
We test the functionality of additional buttons beyond standard keyboard diagnostics, which may include volume and power buttons.
We manually check and verify the proper functioning of all cameras on each device. This includes ensuring that the cameras focus correctly and produce the expected clarity.
As part of the refurbishment process, we use drive management software to perform a full wipe of all storage components on the device, ensuring that there is no trace of previous user data left.
In addition to the specialist component-targeted testing mentioned above, we also perform a series of standard usage tests to ensure that loading times fall within our expected parameters. This is part of our soak test, which typically lasts approximately an hour and helps us identify and rule out most intermittent issues.
After thorough testing and preparation, we perform a clean installation of the latest compatible operating system, ensuring your device ready for setup with a new user.
Top Performance Guaranteed
We use advanced diagnostic software to guarantee top performance from your refurbished device. Buy with confidence when buying refurbished at Maple. Don’t risk spending hundreds on an untested device sold privately without a warranty.
No stone is left unturned in our testing procedures
Having sold thousands of Apple devices, our team at Maple has accumulated extensive expertise in the art of refurbishment. Our experience allows us to spot potential faults and identify common issues unique to each Apple model.
To ensure the highest quality, we’ve meticulously developed an in-house checking procedure for each Apple device. Our technicians adhere to this checklist, where every aspect of the test must meet our stringent quality control standards.
Our rigorous testing process extends well beyond the initial 360-degree visual inspection and chassis alignment tests. In fact, we subject each device to as many as 50 meticulous checks, encompassing critical components such as storage drives, processors, RAM memory, displays, ports, speakers, microphones, sensors, Wi-Fi connectivity, Bluetooth functionality, charging and power, keyboards, touchpads, cameras, and fans.
Rest assured, all devices offered by Maple undergo a thorough data wipe, ensuring the removal of passwords and iCloud associations. We then reinstall them with the latest compatible operating system, delivering a seamless and secure experience to our valued customers.
Our commitment to quality extends beyond functionality; we prioritise full hygiene compliance when it comes to our refurbished devices.
As part of our refurbishment process, all devices undergo a thorough disinfection procedure. We take an extra step by employing specially designed compressor attachments that delve deep into the inner workings of your electronic devices. This meticulous cleaning targets hidden traces of dirt within internals, fans, keyboards, ports, and those hard-to-reach crevices. Not only does this ensure a hygienic device, but it also enhances longevity by facilitating optimal air circulation for efficient heat dissipation.
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Your other Questions Answered...
Refurbished electronics sold at Maple are pre-owned devices that have undergone a thorough inspection, repairs (if needed), and are thoroughly tested to ensure they meet strict quality standards.
Yes, refurbished Macs go through a rigorous refurbishment process to ensure their reliability and performance. They are typically more reliable than buying a used Mac privately as we eliminate the chance of faults by our thorough testing.
Yes, the refurbished Macs sold at Maple include a warranty that covers any potential hardware issues. The warranty duration vary, and can often be extended so check the product details for specific information.
You can check the full details of our warranty here: Maple Warranty Coverage
