Changed your mind? Whilst we are sad to hear it, that is no problem at all with Maple's FreeReturns
We make every reasonable effort to ensure that our customers are happy with their purchases but if for whatever reason you decide that the item you have ordered is not suitable for you, we have you covered.
We mainly sell Macs, computers and other electronic items at Maple, and we understand that it’s not just clothing that has to have the ‘right fit’. We of course understand and appreciated that customers will need time to decide whether their purchase is suitable for them.
We believe that 14 days from the date of delivery is a sufficient amount of time to make this decision. If you do decide that you’d like to return the item for a full refund, we will provide you with a *freepost label to get your item back to us.
For further information on how to go about arranging the return, and other details relating to returns, please see below
14 Days
Should you decide that you’d like to return your order for a full refund, you must notify Maple within 14 days after the original delivery date. The best way to do that is through our Support Ticketing System, alternatively you can Contact Us directly to let us know. Unfortunately we cannot agree to accept returns after this 14 day period.
Once the return has been agreed and confirmed, your item will need to be sent back within 14 days of our email confirmation.
We are unable to arrange any returns if we are notified after this period.
*In the unfortunate and unusual event where an item has arrived damaged in transit’ you must notify us within 24 hours of delivery. It is required that parcels are opened and checked as we need to notify our couriers of any items which have arrived damaged immediately. It is universally accepted that this reasonable amount of time to check your order and let us know that an item has arrived physically damaged in transit.
You must let Maple know within 14 days of the original delivery date that you intend to return your item for a full refund.
All Maple orders qualify for free returns.
As long as you contact us to let us know that you’d like to return your item within 14 days, we will provide a freepost returns label.
Once your return is approved, we will email you a freepost label and full instructions for the return.
*To be eligible for the freepost returns, you will need access to a printer.
Maple understand that you might want to check out the item thoroughly before making the decision as to whether you’ll keep it. In many cases, this can include creating a user account on the device and using the item.
Items must be returned in the same condition they were received, with all the supplied accessories.
We cannot refund any items where a password has been added to the device and not removed.
We cannot refund any items where they have been added to an iCloud or equivalent account and not removed.
We send out all our items packaged in suitable size boxes with high quality protective inflatable bubble wrap bags. Although we of course try to avoid it, parcels can take an impact due to the protective nature of the packaging, however unfortunately from time to time items can become damaged in transit.
*In the unfortunate and unusual event where an item has arrived damaged in transit’ you must notify us within 24 hours of delivery. It is required that parcels are opened and checked within the first 24 hours, as we need to notify our couriers of any items which have arrived damaged immediately. It is universally accepted that this reasonable amount of time to check your order and let us know that an item has arrived physically damaged in transit.
We aim to initiate refunds with 7 Working Days of items being returned to us.
This gives us sufficient time to inspect the item which has been returned.
Most card issuers will take a further 1-2 working days to process the refund back to your account. Some card issuers can take longer than this.
Once you have opened a return case with Maple within the 14 day period, we will provide a freepost label to get this back to us.
Usually we use Royal Mail for our tracked returns, and items usually need to be taken to your local post office.
Occasionally we use alternative couriers, however we will advise you clearly on your most local drop off location options.
We can only cancel orders if they have not yet been shipped.
If you would like to cancel your order which is yet to arrive, please contact us.
If we are able to stop the order from being dispatched in time, we will be able to cancel the order.
If the item has already been dispatched, you will need to accept the delivery and return the item in the conventional way.
It is important that you do not refuse delivery of any orders as this is not regarded as cancellation and can often result in loss of items as some couriers are not equipped for this.
Cancelling our monthly premium business care plan is easy.
Please either go to your subscriptions in your account and select to cancel the warranty subscription, alternatively you can cancel your direct debit with your bank, or you can contact us to cancel.
We need at 7 days notice of cancellations to avoid billing for the next calendar month.
We cannot refund any coverage already paid for.
Please note, cancellation of your premium business care plan means your item may no longer be covered against naturally occurring hardware faults.
For security reasons Maple orders can only be cancelled by the original account holder.
Maple advertise a large number of refurbished items, and we try to be as accurate as possible with the specifications of the products we sell.
Occasionally specifications can vary as products can be customised when products are supplied brand new and in turn, the specific product code may not reflect these customisations; these are typically upgrades and therefore this should not usually be a problem,
We reserve the right to supply products of similar specifications in certain circumstances. If this is the case, this will usually be an upgrade if available and will not usually cause any compatibility issues.
If you keep the item for longer than 14 days returns period, this is regarded as acceptance of the item.
We are unable to arrange refunds after the 14 day period after the original delivery date.
After this point, the repair or replace warranty will resume, which means you are fully protected if your item develops a naturally occurring hardware fault.
If you have decided that the item you have received is not suitable for you, but you’d like something else instead, please contact us and we can discuss the options available to you.
Maple offers refurbished items on a deals basis, and as a result, there can be limited stock of each item. Consequently, we cannot always guarantee to be able to provide a suitable replacement instead of refund as part of the 14 days returns policy.
We can only arrange replacements within the first 14 days of delivery.
The standard returns policy covers all hardware sold by Maple unless specifically mentioned on the product’s listing.
Our warranties are also fully refundable within the 14 day returns policy. All our warranties are non refundable after this 14 day period. The monthly premium business care plan can be cancelled at any time.
We only have the option to refund the original card that was used to pay for the item.
Booking a return is easy. You can visit our Support Ticketing System page and select that you’d like to return your item.
Once your return is approved, we will email you a freepost label and full instructions for the return.
*Not all returns are eligible for freepost returns, and you will need access to a printer to print a label.
Maple record a number of different identifying details about items we supply, this will usually include information such as the serial number.
Most of the frequently asked terms of our refund policy have been covered in the questions here.
For full terms and conditions, please refer to the warranty section of our Terms and Conditions
Need help?
If you need help or assistance, please contact us.
